Real-time, conversational guidance for your leasing team.
Live call guidance and call coaching, purpose-built for multifamily.
Book Demo →80%
increase in call
to tour conversion
Turn-by-turn navigation on every call.
Surfaces all the information your agents need on calls within a single pane of glass.
Real-time conversational guidance so your agent always makes the next conversion-maximizing move.
AI-driven unit recommendations so the best-fit unit is always at agents’ fingertips.
Property knowledge that is organized and searchable.
Fully integrated with your PMS, CRM, and telephony stack.
Impact.
Grotto’s real-time call coaching helped Weidner Apartment Homes (>70K Units) scale their centralized contact center and elevate performance across their portfolio. See the Case Study for details
80%
Increase in Call to tour conversion
2 weeks
To ramp from bottom to top performer
65%
Increase in call personalization
“Grotto is a lifesaver”
Andria McFarland
Customer Care Level 3 (Contact Center)
Key Features.
Real-Time Guidance
Real-time agent call support. > Checklist ensures agents cover every question > Live feed, integrated with your PMS/CRM, ensures agents have answers at their fingertips.
Post-Call Coaching
Post-call, agents get a score and a detailed summary of what went well and where they could improve.
Automated Workflows
Automatically push detail from transcripts to guest cards and follow-ups. Agents spend less time on admin and more time on prospects.
Details.
Scale top performance.
Grotto’s AI learns what top-performance looks like and guides every agent through the same tactics your best-performing agents use.
Train new leasing agents faster than ever before.
Showcase the right value prop to the right prospect at the right time.
Grotto helps your team learn what each prospect cares about and guides your reps through conversations that lead with value.
Handle objections like a breeze.
Grotto learns what each prospect cares about and guides your team to lead with the value that actually lands.
Automatically capture rich renter information without the need for any manual input.
Agents focus on what matters most:building relationships.
building relationships.
Automatically send this rich renter information to your CRM or PMS.
No more empty guest cards and unprepared on-site teams when prospects arrive to tour.
It will speed you up. It will make you more confident. It will make your people more confident. And isn't that all that matters?
Nyssa Delos Santos
VP, Centralized Operations · Hillpointe
FAQs.
Yes, Grotto AI is integrated with Yardi, Entrata, RealPage, Funnel, and more. Book a call to learn more about our integrations.
It's actually less. Grotto handles the admin so agents can focus on the prospect. Tour notes, guest card updates, follow-up drafts — all of it gets captured and pushed into your CRM automatically. Agents stop scrambling to remember what was said. Managers stop chasing incomplete guest cards.
Scoring gives you a snapshot of what happened during each call. Call guidance is live, on-screen support during the conversation, and detailed coaching after.
Guidance sits on the agent's screen during the call: what to ask next, which unit actually fits what the prospect just described, how to answer the objection the second it lands. Grotto still scores the call the moment the agent hangs up, so you get both.
Increase your call conversion with Grotto